Australian and New Zealand Standard Classification of Occupations 1.3

TOURISM AND TRAVEL ADVISERS plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

Indicative Skill Level:

The occupation Tourist Information Officer in this unit group has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:
NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

determining clients' requirements for travel, accommodation and special interests;
suggesting itineraries based on available travel routes and cost, availability and convenience of transport;
making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections;
notifying clients of travel dates, baggage limits, and medical and visa requirements;
providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents;
assisting with travel clearances;
collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation;
providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques;
answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs;
providing literature and information on local and interstate tours and places of interest;
discussing transport availability and cost;
may work in a call centre.

Occupations:

451611 Tourist Information Officer
451612 Travel Consultant