Australian and New Zealand Standard Classification of Occupations 1.3

SALES ASSISTANTS AND SALESPERSONS sell a range of goods and services directly to the public on behalf of retail and wholesale establishments.

Indicative Skill Level:

Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4); or
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4); or
NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification. In the case of some Skill Level 5 occupations, a short period of on-the-job training may be required in addition to or instead of the formal qualification, or no formal qualification or on-the-job training may be required.

Tasks Include:

determining customer requirements and advising on product range, price, delivery, warranties and product use and care;
demonstrating and explaining to customers the establishment's goods and services;
selling goods and services;
accepting payment for goods and services by a variety of payment methods and preparing sales invoices;
assisting with the ongoing management of stock such as product inventories and participating in stocktakes;
stacking and displaying goods for sale, and wrapping and packing goods sold.

Occupations in this minor group are classified into the following unit groups:

6211 Sales Assistants (General)
6212 ICT Sales Assistants
6213 Motor Vehicle and Vehicle Parts Salespersons
6214 Pharmacy Sales Assistants
6215 Retail Supervisors
6216 Service Station Attendants
6217 Street Vendors and Related Salespersons
6219 Other Sales Assistants and Salespersons