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1 MANAGERS
11 Chief Executives, General Managers and Legislators
12 Farmers and Farm Managers
13 Specialist Managers
131 Advertising, Public Relations and Sales Managers
132 Business Administration Managers
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134 Education, Health and Welfare Services Managers
135 ICT Managers
139 Miscellaneous Specialist Managers
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142 Retail Managers
149 Miscellaneous Hospitality, Retail and Service Managers
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22 Business, Human Resource and Marketing Professionals
221 Accountants, Auditors and Company Secretaries
222 Financial Brokers and Dealers, and Investment Advisers
223 Human Resource and Training Professionals
224 Information and Organisation Professionals
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313 ICT and Telecommunications Technicians
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42 Carers and Aides
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451 Personal Service and Travel Workers
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51 Office Managers and Program Administrators
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53 General Clerical Workers
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55 Numerical Clerks
56 Clerical and Office Support Workers
59 Other Clerical and Administrative Workers
591 Logistics Clerks
599 Miscellaneous Clerical and Administrative Workers
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61 Sales Representatives and Agents
62 Sales Assistants and Salespersons
63 Sales Support Workers
7 MACHINERY OPERATORS AND DRIVERS
71 Machine and Stationary Plant Operators
711 Machine Operators
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7112 Industrial Spraypainters
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7119 Other Machine Operators
712 Stationary Plant Operators
72 Mobile Plant Operators
73 Road and Rail Drivers
74 Storepersons
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81 Cleaners and Laundry Workers
82 Construction and Mining Labourers
83 Factory Process Workers
831 Food Process Workers
832 Packers and Product Assemblers
839 Miscellaneous Factory Process Workers
84 Farm, Forestry and Garden Workers
85 Food Preparation Assistants
89 Other Labourers

2632 - ICT Support and Test Engineers

ICT SUPPORT AND TEST ENGINEERS develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

Indicative Skill Level:

In Australia and New Zealand:
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks Include:

scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation;
identifying variations and potential high risk areas in securing adherence to standards and procedures;
recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures;
communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities;
assisting in troubleshooting, diagnosing, testing and resolving system problems and issues;
developing, conducting and providing technical guidance and training in application software and operational procedures;
analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems;
testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification;
performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions;
creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems.

Occupations:

263211 ICT Quality Assurance Engineer
263212 ICT Support Engineer
263213 ICT Systems Test Engineer
263299 ICT Support and Test Engineers nec