Australian and New Zealand Standard Classification of Occupations 1.3

ICT SALES PROFESSIONALS manage client accounts and represent companies in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organisations.

Indicative Skill Level:

In Australia and New Zealand:
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Tasks Include:

compiling lists of prospective client businesses using trade directories and other sources;
acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions;
visiting regular and prospective client businesses to establish and act on selling opportunities;
assessing customers' needs and explaining the goods and services which meet their needs;
promoting employers' ICT goods and services to existing and prospective clients;
quoting and negotiating prices and credit terms, and completing contracts and recording orders;
arranging delivery of goods, installation of equipment and the provision of services;
reporting to sales management on sales made and the marketability of ICT goods and services;
following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising;
preparing sales reports, and maintaining and submitting records of business expenses incurred.

Occupations:

225211 ICT Account Manager
225212 ICT Business Development Manager
225213 ICT Sales Representative