Australian and New Zealand Standard Classification of Occupations 1.3

RETAIL SUPERVISORS supervise and coordinate the activities of retail sales workers.

Indicative Skill Level:

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

ensuring that customers receive prompt service and quality goods and services;
responding to customers' inquiries and complaints about goods and services;
planning and preparing work schedules and assigning staff to specific duties;
interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances;
instructing staff on how to handle difficult and complicated sales procedures;
examining returned goods and deciding on appropriate action;
taking inventory of goods for sale and ordering new stock;
ensuring that goods and services are correctly priced and displayed;
ensuring safety and security procedures are enforced.

Occupation:

621511 Retail Supervisor