Definition
Components
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Data Element ConceptService provider organisation—feedback collection method
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Object ClassService provider organisation
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PropertyFeedback collection method
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Value DomainFeedback collection method code N[N]
Representation
This representation is based on the value domain for this data element, more information is available at " Feedback collection method code N[N] ".| Data Type | Number |
|---|---|
| Format | N |
| Maximum character length | 1 |
| Value | Meaning | Start Date | End Date | |
|---|---|---|---|---|
| Permissible Values | 1 | Questionnaire - periodic face-to-face interview | ||
| 2 | Questionnaire - face-to-face interview on exit | |||
| 3 | Questionnaire - periodic telephone interview | |||
| 4 | Questionnaire - telephone interview on exit | |||
| 5 | Questionnaire - periodic written survey | |||
| 6 | Questionnaire - written survey on exit | |||
| 7 | Questionnaire - on-line feedback survey | |||
| 8 | Feedback focus group | |||
| 88 | Other |
Comments
Guide for use:
The active and routine collection of feedback means that, as a matter of routine, the agency initiates and implements feedback methods and does not rely on mechanisms such as ad hoc comments, ad hoc questionnaires, informal debriefing sessions, or similar casual arrangements.
Active methods include the use of periodic questionnaires that are implemented through either face-to-face interviews, by telephone, by mail or by on-line methods, focus groups aimed at collecting feedback from the participants, established debriefing sessions, or other routine procedures the agency has in place to collect feedback.
The aim of the method used must be to collect feedback on services and service delivery.
'Periodic' may mean at set intervals or at (a) specified points in time during the service episode.
'On exit' refers to the closure of the service episode (for clients or related people), or (for staff) the time at which the staff member ceases to be employed by the agency.
CODE 8 Feedback focus group
An in-depth qualitative interview with a small number of persons, held specifically to collect feedback from the participants.