Care coordination services provide a single point of contact (via a Care Facilitator) for people (and their families/carers) with lived experience of mental illness and complex care needs. Care Facilitators will be responsible for ensuring all of the patients’ care needs, clinical and non-clinical and as determined by a nationally consistent assessment tool, are being met (Commonwealth of Australia 2012).
Guide for use:
- The principal service provided is the coordination of access to a range of services required by the individual
- Where other support services are delivered, they are incidental to the principal care coordination role
- Care coordination
- Care coordination provided as part of delivering another service type
Example programs and initiatives:
- Care Coordination for People with a Severe Mental Illness and Multiple Needs, Victoria
- Partners In Recovery
- Living Options
Mental health non-government organisation establishments service type taxonomy.
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