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Client—amount of assistance, total hours and minutes NNNN

Definition

The total amount of assistance received by a client during a reporting period, represented in hours and minutes.

Components

Data Element (this item)
Client—amount of assistance, total hours and minutes NNNN

Comments

Guide for use:

This data element refers to the number of hours of service (support) received by an individual client during a reporting period. Time measured includes:

(a) time spent directly assisting a client and

(b) time spent by an agency worker in arranging a service for the client, which may include arranging accommodation

The agency should record the amount of assistance in hours and minutes- rounding up to the nearest 15 minutes. Include any contact with a client that is 15 minutes or greater. Include time spent on arranging accommodation for a client but exclude time spent in that accommodation by the client.

Do not record the time the client receives from partnering agencies who provide the services purchased, arranged or brokered by your agency.

References


This content Based on Australian Institute of Health and Welfare material. Attribution provided as required under the AIHW CC-BY licence.

Related content

Relation Count
Input in Derivations 0
Output in Derivations 0
Inclusion in Data Set Specifications 3
Inclusion in Data Distributions 0
As a numerator in an Indicator 0
As a denominator in an Indicator 0
As a disaggregation in an Indicator 0